Cola TV FAQ – All Your Questions Answered

To register on Cola TV, you'll need an active Bangladeshi mobile number, an email address, and your name and date of birth. You must be 18 or older. Initial registration is completed without any document uploads.

A valid NID or passport may be required for KYC verification at the time of withdrawal.

No. Under Cola TV's rules, each person may only operate one account. Creating multiple accounts may result in all accounts being closed and balances forfeited.

Click the "Forgot Password?" button on the Cola TV login page. Enter your registered mobile number and you'll receive an OTP. Verify the OTP and set a new password. The entire process takes under 3 minutes.

Yes, you can update your email or phone number from your profile settings. Identity verification and OTP confirmation will be required. For any changes that appear suspicious, Cola TV support may reach out to you.

Email support or reach out via live chat. Withdraw your balance first if you have any remaining funds. Cola TV offers both permanent account closure and a temporary cooling-off option, which is also available as part of its responsible gaming tools.

Cola TV may request KYC before your first withdrawal or for transactions above a certain amount. Simply upload photos of the front and back of your NID card or passport. Verification is typically completed within 24 hours.

Yes, Cola TV's website is fully mobile-optimized. Log in from any Android or iPhone browser — no separate app required for the full experience.

Entering the wrong password 5 times in a row will lock your account for 30 minutes. After that, you can try again. If your account is permanently locked, contact support — it will be unlocked after your identity is verified.

Cola TV supports bKash, Nagad, Rocket, bank transfer, and Visa/Mastercard. For Bangladeshi players, bKash and Nagad are the fastest options — funds are usually credited instantly.

The minimum deposit on Cola TV is ৳500 — enough to get started even on a small budget. There is no strict maximum deposit limit, though you can set your own limits using the responsible gaming tools.

Deposits via bKash and Nagad are usually instant — credited within 1–5 minutes. Bank transfers may take 1–2 hours. If more than 30 minutes have passed, contact Cola TV support with your transaction ID.

Cola TV does not charge any processing fee on deposits. Your payment provider (bKash/Nagad) may apply their standard transfer fee. Check the respective provider's website for details on mobile banking charges.

Deposits are generally non-refundable once processed. However, if you believe a transaction was made in error, contact Cola TV support immediately with a screenshot and transaction ID — Cola TV will review the case.

Yes, Cola TV accepts Visa and Mastercard. Your card must have international transactions enabled. Your bank's own fees may apply to card payments.

Cola TV supports Bangladeshi Taka (BDT), making it the most convenient option for Bangladeshi players. No currency conversion needed — deposit and withdraw directly in BDT.

Log in to your Cola TV account and go to the "Financial Transactions" or "Wallet History" section to see a full list of your deposits and withdrawals. You can filter by date and amount.

After registering on Cola TV, you can receive a welcome bonus of up to 100% on your first deposit. For example, deposit ৳1,000 and play with ৳2,000 in total. The bonus is credited to your account automatically. For terms and wagering requirements, Terms & Conditions See here.

Wagering means you must bet your bonus amount a set number of times. For example, a 20x wagering requirement on a ৳500 bonus means you need to place ৳10,000 in bets before you can withdraw. For Cola TV's full bonus terms and conditions, on the Bonus page Full details are provided.

Cola TV bonus validity typically ranges from 7 to 30 days, depending on the bonus type. Any unused bonus will expire at the end of this period. Make sure to read the terms and conditions as soon as you receive a bonus.

Yes, Cola TV regularly offers promo codes and referral deals. Refer a friend and both of you receive a bonus. There's a promo code field available during registration. For the latest offers, Bonus Page See here.

Cola TV regularly offers reload bonuses, cashback deals, and weekly promotions. You can find these in the "Promotions" section of your account dashboard. Staying active means more bonuses.

You may have the option to opt out of a bonus at the time of deposit. If a bonus has already been added to your account, contact support to have it removed — though cancellation may not be possible once wagering has begun.

Yes, Cola TV offers free spins on slots. Free spins are available on selected games through deposit bonuses, weekly promotions, or special events, and are credited to your account's bonus wallet.

Cola TV offers Sports Betting (cricket, football, badminton), Live Casino (baccarat, roulette, blackjack), slots, poker, fishing games, and virtual sports — with a total library of over a thousand games.

Yes, most of Cola TV's slots and casino games are available to play for free in demo mode. It's the best way to get familiar with a game before betting real money. Demo mode is not available for Sports Betting.

Yes, Cola TV supports live cricket betting. Place bets at real-time odds on BPL, IPL, T20 World Cup, and other international matches. In-play betting is available, so you can adjust your bets even while a match is in progress.

RTP stands for Return to Player — the average amount returned per ৳100 wagered. Cola TV slots generally have an RTP of 94%–97%. The RTP for each game is listed in its information section.

Start by checking your internet connection. Clear your browser cache or try in incognito mode. Make sure you're using the latest version of Chrome or Firefox. If the issue persists, send a screenshot to Cola TV support.

Minimum bet amounts on Cola TV vary by game. Slots generally start from ৳10. Sports Betting starts from ৳50. Live Casino tables may start from ৳100. The specific amount is listed in each game's details.

Yes, all games on Cola TV are powered by RNG (Random Number Generator) technology. Our game providers are audited by independent third parties. Cola TV does not manipulate the outcome of any game.

Yes, Cola TV uses 256-bit SSL encryption. Your personal information, password, and financial data are fully encrypted. Cola TV never sells your information to third parties.

Go to the "Security" section in your Cola TV profile settings to enable 2FA. You'll receive an OTP on your phone each time you log in. This is the strongest protection for your account — Cola TV recommends everyone keep it turned on.

Change your password immediately and enable 2FA. Log out of all devices using the "End all sessions" option in settings. Contact Cola TV support — they'll help secure your account.

No, Cola TV does not sell your information to third parties. Limited data may be shared only for service improvement or legal compliance purposes. For more details, Privacy Policy See here.

Avoid public WiFi where possible. If you must use it, switch to mobile data or use a VPN. Always log out after your session and keep "Remember me" turned off.

Always type colatv.ws directly into your browser. Cola TV will never ask for your password via SMS or email. Do not click on unfamiliar links. If you notice anything suspicious, contact support immediately.

Log in to your account → go to the "Withdraw" section → select the amount and payment method (bKash/Nagad/Rocket) → submit your request. If KYC verification is complete, funds are typically received within 24 hours.

Cola TV typically processes withdrawals within 24 hours. bKash and Nagad are the fastest — funds arrive almost instantly after approval. During peak hours or on weekends, it may take a little longer.

The minimum withdrawal on Cola TV is ৳500 (BDT). Amounts below this cannot be processed. The maximum withdrawal limit depends on your account's verification level.

Common reasons include incomplete KYC, unmet bonus wagering requirements, mismatched account details, or flagged activity. Cola TV will notify you of the reason via email or support. Once resolved, you can attempt the withdrawal again.

Cola TV generally does not charge any processing fee for withdrawals. However, your payment provider (bKash/Nagad) may apply their own standard transfer charges.

Yes, a pending withdrawal can be cancelled before processing begins. Go to your withdrawal history and click the "Cancel" button if it's available. Once processing has started, cancellation is no longer possible.

No, per Cola TV's policy, withdrawals can only be made to a payment number registered in your own name. Withdrawals to third-party numbers will be rejected and the account may be subject to investigation.

Cola TV believes gaming should be for entertainment only. We offer tools including deposit limits, time limits, loss limits, cooling-off periods, and self-exclusion. To learn more, Responsible Gaming View page.

Go to the "Responsible Gaming" section in your account settings. Set a daily, weekly, or monthly deposit limit. Once the limit is reached, Cola TV will automatically stop accepting further deposits. Reducing a limit takes effect immediately, while increasing it may take 24–72 hours to apply.

Cola TV offers a Self-Exclusion tool that lets you fully close your account for anywhere between 3 months and 5 years. Login and deposits are not possible during this period. To activate it, go to Settings or contact support.

Cola TV's trained support team can communicate in Bengali. If a suspicious gaming pattern is detected, Cola TV may reach out directly. We can also refer you to professional counseling services.

Yes, registration on Cola TV is strictly prohibited for anyone under 18. This is enforced through the KYC process and identity verification. Cola TV never targets minors in its advertising.

Yes — set your daily maximum gaming time from your account settings. Once the limit is reached, Cola TV will send a notification and end your session. It's a great way to build healthier gaming habits.

A cooling-off period is a temporary break — your account is paused for anywhere between 24 hours and 30 days. During this time, login and betting are not possible. It's ideal for a short break rather than full self-exclusion. You can activate it directly from your account settings.