Cola tv Privacy Policy – How Your Information Is Kept Safe

Cola TV (colatv.ws) is a trusted online gaming platform for players in Bangladesh. We believe your personal data belongs to you — and protecting it is both our ethical and legal responsibility.

This Privacy Policy explains what data Cola TV collects, why we collect it, how we use it, and how we keep it safe. We've deliberately avoided complex legal language and written everything in plain terms — because we want you to genuinely understand what happens to your data.

Cola tv collects two types of information — what you provide directly, and what is gathered automatically while you use the platform.

Information You Provide Directly

• Name, date of birth, gender
• Phone number & email address
• Residential address
• National ID / Passport number (for KYC verification)
• Payment method details (bKash/Nagad number, bank information)
• What you write in the support chat

Automatically Collected Data

• IP address & device information
• Browser type & operating system
• Login times, game history, and transaction records
• Usage patterns from cookies and tracking pixels
• Approximate location (IP-based only, not GPS)

Every piece of data we collect has a specific purpose. Cola TV never collects information unnecessarily.

Cola TV never sells your information to advertisers or third parties. Your data is used solely to improve Cola TV's services.

Cola TV does not keep your data longer than necessary. Retention periods vary depending on the type of data:

• Core Account Information: For the duration of the active account and 5 years after closure (for legal compliance).
• Financial transaction records: 7 years (as required by tax and regulatory authorities).
• KYC documents: Up to 5 years after account closure.
• Gaming Logs & Session Data: 2 years.
• Support Chat Records: 3 years.
• Marketing consent information: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or permanently anonymized. Retention may be extended where required by law.

Cola TV does not sell your data. However, limited information may be shared with third parties in specific circumstances:

• Payment Processors: Necessary information is shared with bKash and Nagad to process deposits and withdrawals.
• Game Providers: Data shared with PG Soft and Pragmatic Play as needed to manage your gaming sessions.
• Identity Verification Services: Licensed verification service providers for the KYC process.
• Law enforcement agencies: When required by legal order or investigation.

The cola tv website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent cola tv from functioning properly.

Cola TV uses multiple layers of security to keep your data protected:

• TLS/SSL Encryption: All communication between your browser and our servers is encrypted.
• AES-256 Data Encryption: All stored sensitive data is encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection at login.
• Firewall & DDoS Protection: To protect against server attacks.
• Regular security audits: Regular reviews conducted by a specialist team.
• Staff Training: Only authorized staff have access to your data.

Cola TV gives you full control over your personal data. You have the following rights:

To exercise any of these rights, email Cola TV's support team: privacy@colatv.ws — We will respond within 30 days.

Cola TV is an adults-only platform. No one under the age of 18 is permitted to create an account or play on Cola TV.

Cola TV does not knowingly collect data from minors. If we become aware that we hold information belonging to an underage user, that data will be deleted and the account closed immediately.

Cola tv may update this Privacy Policy when necessary. If changes are made:

• The "Last Updated" date on this page will reflect any changes.
• You will be notified at your registered email address of any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you do not agree to the updated policy, you may request to close your cola tv account.

For any questions about our Privacy Policy, data deletion requests, or complaints, please contact Cola TV: